If you need help with anything or there’s any problem at all with your order, please let us know so we can help. We are eager to provide great support for our awesome customers!
In general, if you need to return something and you’d like a refund, we’ll do our best to treat you well and provide great customer support!
We don’t guarantee refunds for returns because every situation is different, but we do guarantee that we’ll do our best to treat you fairly. We want you to feel great about your experience with us!
We try to find the best ways to ship so you receive your package on time and in good condition. We also look for the best rates so we can pass that savings on to you! We normally chose to ship our packages via USPS Priority Mail, but may choose other options when warranted. For locals who are interested, we currently provide a discounted pickup option so you can save even more.
We’re not fans of SPAM and we use industry best practices to protect you data and keep our site secure. We only use data that you provide on this site for the purpose of completing your order and serving you information relevant to our Honey Bee Queen family.
Your financial transaction data and credit card information are not accessible by us. We are currently using Stripe Payments for this functionality. Stripe is one of the industry leading payment providers for secure online transactions. You can read more about Stripe’s security and privacy practices here: Stripe Security / Stripe Privacy
Terms and Conditions
By using our website and purchasing our products, you agree to allow us to use your data for the purposes of completing your order and the basic functions of this website such as enabling you to log in and view your orders, cancel or update your subscription, etc. We agree to protect the security of this website by following industry best practices to inform you promptly if this site or your data is compromised in any way.
Please direct any questions about the security, privacy, or functionality of this website to [email protected]. For any questions regarding your order, shipping, sales or any other questions, please use the form on our contact page.